If you or someone with you requires immediate medical attention, call 911.

Where to go
Lynchburg General Hospital's emergency department is open 24 hours to serve people who are seriously injured or ill and require immediate care. A triage process is used to prioritize emergency care and identify patients requiring medical attention according to the nature and severity of their injury or illness.

As a visitor, we realize you are anxious about your ill family member or friend. Since we have so many patients and visitors, we have developed the following guidelines for our visitors to ensure the best care for our patients:

• Please notify the volunteer at the front desk that you are a visitor.
• Tell the volunteer the name of the patient you have accompanied to the ER.
• The volunteer will assist you in getting an update on your family member or friend's condition.
• If the volunteer is not in the waiting room, check with the triage nurse for information.
• The charge nurse in the ER is responsible for notifying the volunteer or triage nurse when a patient is permitted to have a visitor.
• Physicians prefer to examine the patient before we allow visitors in the treatment area. The exceptions are the elderly, who may have one visitor present at all times, and children, who may have both parents present at all times.
• If the patient has an emergency situation, the attending physician may request all family members or friends to see the patient one at a time.
• A security officer is available near the triage area. If you are unable to obtain the information you need, please check with the officer. The security officer is responsible for operating the electronic door leading to the ER.. Please allow the officer time to operate the door.
  We remind you that Lynchburg General Hospital is a smoke-free building. Smoking is permitted outside in designated areas.
• We understand how difficult it is to wait for information. We want to make your waiting time is as hassle-free as possible. We welcome suggestions to improve our current visitor guidelines.
• Please note that when you call in to ask about a patient we cannot give you a lot of information. Our hospital policy states that staff are only allowed to give a patient's status over the telephone. Further information should be obtained from an immediate family member or the patient's physician.

What to expect
Patients or a close family member must register with an admissions clerk located just inside the ER entrance. Once registered, patients are moved into examination rooms depending on the urgency of their injury and emergency department activity

Financial Arrangements
You should discuss emergency room visits with your employer or private insurance carrier to determine your insurance coverage. All charges not covered by insurance are your responsibility to pay at the time you leave the hospital. We accept personal checks, many types of insurance, and VISA, Mastercard and Discover. For questions regarding your Lynchburg General Hospital or Virginia Baptist Hospital bill, please call Centra Health at (434) 947-3777. For questions regarding your Centra Lab bill, please call Centra Health at (434) 947-4757.

Physician Billing
Your hospital bill includes all hospital charges only. Physicians' professional services are billed separately. You will receive separate bills from any physician-based service such as an anesthesiologist, a pathologist (if tissue samples are examined) and/or a radiologist (if X-rays are taken).